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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Ann Wagner

September 20, 2023

5  out of  5 rating by Ann Wagner
"Nicole Payne helped me today to get a life insurance change form and was incredibly helpful! Highly recommend her!"

Samantha “Sammi” Meador

September 19, 2023

5  out of  5 rating by Samantha “Sammi” Meador
"Latreese is always so helpful and answers all of my questions."

James Mills

September 18, 2023

5  out of  5 rating by James Mills
"Tina was fantastic, very helpful!"

Sarah Barnes

September 18, 2023

5  out of  5 rating by Sarah Barnes
"I have been with State Farm as my insurance provider for many, many years. I have had the pleasure of working with Latreese during those years. She has always provided me timely excellent professional service. Whatever the need, she made it happened or made sure the issue was handled. Her friendly, courteous, can-do attitude has never waivered and I as an customer appreciated that She is great asset to State Farm and to Ms. Whitaker's office."

John Kettlewell

September 15, 2023

5  out of  5 rating by John Kettlewell
"Latreese at Julie Whitaker’s State Farm Insurance agency is an all star. She worked tirelessly on a claim for me until I was reimbursed for damages incurred to my vehicle by a landscaping company. The claim was more complex than it needed to be but she did not give up & continued to fight for my claim being processed appropriately. I have been a customer of State Farm for 53 plus years & will continue to be. I recommend State Farm & especially Julie Whitaker’s State Farm agency to anyone looking for a good reliable insurance agency. You won’t regret it!"

Chelsea Burwell-Brooks

September 15, 2023

1  out of  5 rating by Chelsea Burwell-Brooks
"The process for surrendering my life insurance policy has been an uphill battle with this office. I’ve never had to go through so many hoops just to terminate coverage — including visits to the bank to get statements and voided checks, and trying to find a printer/scanner to send hand signed forms, vs using e-sign like most companies do. The process is simply not accommodating at all for those who don’t have direct access to a printer/scanner to send over documents. It’s wasteful and irritating. Plus, there were two occasions where the receptionist did not forward my message for a call back to resolve my issue. All of this should be taken into consideration to improve their customer service with clients, particularly those who are transitioning out of their clientele. I understand we aren’t top priority on your work plate, but do better in ensuring that our matters get handled with the same care and urgency."

Jean Lancucki

September 15, 2023

5  out of  5 rating by Jean Lancucki
"Recently I had the fortunate opportunity when contacting State Farm to be assisted by Latreese Minor. Latreese spent a considerable amount of time reviewing my policy, and explaining in detail the concerns I had by answering all my questions. She also went the extra mile by staying in contact with me while my policy was being reviewed. Latreese is professional, knowledgeable, pleasant and most of all patient in her interactions with customers. I only wish there was a rating higher than 5 stars, Julie Whittaker has an exemplary employee with Latreese."

Michelle George

September 13, 2023

1  out of  5 rating by Michelle George
"I have been with Julie for over 30 yrs. Since April my car insurance has been messed up to the point that I do not know if Iam covered. Statefarms corporate can not get it correct. How hard is it to reinstate a policy that they closed without my knowledge. Than reopened under my 19 yr olds name, unlinked all of my accts so no disscounts. I really hope they get it together."

It’s Dat

September 13, 2023

5  out of  5 rating by It’s Dat
"Latresse Minor was an absolute joy to work with today in helping me secure car insurance for the vehicle I was purchasing today. She was very understanding and supportive and came through for me and I am so grateful for people like her😊"

teresa mason

September 9, 2023

5  out of  5 rating by teresa mason
"I was more than pleased with the customer service I received from Tina Snow on 09/08/23... She was professional, courteous, and amazingly quick in her responses. Thank you so much!"

Mike Bowes

September 8, 2023

5  out of  5 rating by Mike Bowes
"Latreese was friendly and answered my questions quickly and thoroughly."

Bintang Bright

September 7, 2023

5  out of  5 rating by Bintang Bright
"Tina was great help with my business account needs. Thank you!"

Crystal Spicer

September 7, 2023

5  out of  5 rating by Crystal Spicer
"Taylor H. Is AMAZING! Not only was she incredible to work with when I switched over to State Farm, she went above and beyond when I worked with her to get my dad a new auto policy! She was very quick to respond to emails, texts and phone calls! She is very personable and gets to know her clients. I highly recommend Taylor H. at State Farm!"

Tom DiFruscio

September 6, 2023

5  out of  5 rating by Tom DiFruscio
"Latricces' help with my problem was phenomenal. Very business like but very friendly. She went to great lengths to resolve my problem. She stayed in contact with me at all times. Great job."

Geoff Young

September 1, 2023

5  out of  5 rating by Geoff Young
"Taylor was amazing, professional, and saved me a couple thousand dollars a year."

Erin McDonnell-Jones

September 1, 2023

5  out of  5 rating by Erin McDonnell-Jones
"I switched from a "big name highly publicized" insurance to State Farm Summer 2023. So far, I'm thrilled with the service, feedback, response, and help I've gotten, especially from Sarah Glazebrook. She's kind, thorough, prompt, and patient. I really recommend!"

Ellen Otey

September 1, 2023

5  out of  5 rating by Ellen Otey
"They have specialty car insurance for classic/antique cars that not all other insurance companies provide. They are nice and very helpful when you call in with a question."


August 25, 2023

5  out of  5 rating by dp
"Robin is a big help whenever I call there. Nice, helpful and friendly."

Cliff Dunaway

August 24, 2023

5  out of  5 rating by Cliff Dunaway
"I was having troubling adding a new 2024 vehicle via SF website. Chris Lyszyk explained the issue and took care of my request in an extremely prompt and courteous manner. Thank you, Chris!"

Vaughn Williams

August 23, 2023

5  out of  5 rating by Vaughn Williams
"Overly professional, calming voice and clarity of company policy was outstanding!!! Thank You !!!!"

Roger Thornton

August 21, 2023

5  out of  5 rating by Roger Thornton
"I would like to thank Latreese for being a great help during our crisis.She went above and beyond to help in this situation,over the phone as well as when we came into the office.She provided superior customer service.If we had to rate her service from 1 to 10.She would definitely get a ,10.Its been a pleasure working with her and we greatly appreciate all she did to help us."

Tyler Wade

August 16, 2023

5  out of  5 rating by Tyler Wade
"Latreese was an amazing help in a process that’s incredibly stressful. We were in a car accident where the other driver was at fault and Latreese was always available to answer any questions I had to ensure we got the compensation we felt we deserved. I hope we don’t have to go through the process again but if I do, I’ll have Latreese in my corner."

Tommy Southern

August 11, 2023

5  out of  5 rating by Tommy Southern
"Great place for Insurance"

Alice Petty

August 9, 2023

5  out of  5 rating by Alice Petty
"Robin Williams was very helpful. She explained all of our coverage, and things we may want to consider. She followed up after with information we requested. The visit was well worth our time."

Shelly Hartley

August 8, 2023

5  out of  5 rating by Shelly Hartley
"Latreese continues to provide timely and effective service with her personal touch!"